This partnership further expands its leadership position within the building automation industry

Santa Clara, Calif. – November 29, 2017 – ioTium, the first secure network infrastructure company for the Industrial Internet of Things (IIoT), is furthering its growth within the building automation space with the announcement of its new distribution partnership with The Panel Shoppe, a supplier of UL-rated smart building control panels, parts & smarts and professional services, headquartered in Southeast Michigan.  The distribution agreement allows The Panel Shoppe to offer a flexible and secure solution for clients looking to remotely connect legacy building automation systems to cloud-based applications like SkyFoundry’s SkySpark software.

The partnership with ioTium will enable The Panel Shoppe’s customers to securely capture and transport their building data for full read/write control, leveraging new analytics, machine learning, and predictive analytics applications at scale to realize the promise of smart connected buildings.

“The Panel Shoppe has had great success in offering customers the tools needed to properly complete smart building projects,” said Jason Houck, The Panel Shoppe’s Chief Information Officer. “To that end, ioTium is the ideal addition to our product line, as their solution offers a great advancement in solving deployment complexities and cybersecurity concerns, which are two of the largest issues in the building automation industry today. We’re excited to be working with ioTium to provide a more secure solution for customers to connect and protect their BAS.”

“The alliance with The Panel Shoppe will continue our leadership in the building automation market,” said Ron Victor, founder and CEO of ioTium. “As more traditional buildings are being converted to smart buildings, the deployment complexities and security issues will be top barriers that need to be overcome. ioTium is excited to be working with The Panel Shoppe to address these complexities and provide a more flexible, simple solution to their customers.”

Since the beginning of the year, ioTium has added a slew of new distributors in the building automation space continuing its leadership within the industry. With ioTium’s offering, The Panel Shoppe customers will be able to securely connect their legacy onsite building automation systems to multiple applications that reside in public, private and hybrid clouds; all without ever needing a truck-roll, absolutely no username and passwords, and no changes to an existing Enterprise IT firewall and proxy policies.

The ioTium Network-as-a-Service solution is immediately available to The Panel Shoppe’s customers and partners, as well as other interested integrators or property owners/managers in North America.

About ioTium, Inc.

ioTium is the first secure network infrastructure company for the Industrial Internet of Things (IIoT). Headquartered in Silicon Valley and backed by GE Ventures, March Capital, The Fabric and Juniper Networks. ioTium was founded with the understanding that secure connections matter. The company’s patented technology enables a Network as a Service (NaaS) solution to securely connect legacy onsite systems to cloud-based applications, allowing building and industrial automation, oil & gas, manufacturing, transportation, and smart city industries to realize the promise of Industry 4.0. For more information, visit http://www.iotium.io.

 

About The Panel Shoppe

The Panel Shoppe supplies proven solutions to contractors implementing intelligent building projects of all scopes, sizes, and locations. From custom, UL-rated control panels, programming, and professional services to 3D graphic design, The Panel Shoppe is a trusted partner of integrators, installers, and owners throughout North America. To learn more about how The Panel Shoppe makes smart buildings simple, visit http://www.thepanelshoppe.com/.

ioTium Contacts:

Kim Truong
ioTium
(408) 219-1315
Kim.Truong@iotium.io

Katherine Hyman
McGrath/Power
(408) 200-3771
KatherineHyman@mcgrathpower.com

The Panel Shoppe Contact:

Mike Reed
The Panel Shoppe
(810) 300-0139
m.reed@thepanelshoppe.com

 

Location: Santa Clara, California

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IoTium is the leader in providing secure network infrastructure for the Industrial Internet of Things (IIoT). The company is based in Silicon Valley and backed by GE Ventures, March Capital, The Fabric and Juniper Networks. The company’s patented technology enables a Network as a Service (NaaS) solution to securely connect legacy onsite systems to cloud-based applications, allowing building and industrial automation, oil & gas, manufacturing, transportation, and smart city industries to realize the promise of Industry 4.0.

We are looking for passionate, self-motivated,  detail-oriented, and enthusiastic administrative assistant to join our dedicated team to help with general business administration.

 

Responsibilities

  • Travel arrangements
  • Organize meetings and schedule appointments
  • Expense reporting
  • Shipping and Receiving
  • Company errands
  • Facilities management
  • Keeping the office stocked with supplies
  • Special projects

Qualifications

    • Bachelor’s degree
    • 2-3 years relevant experience in an administrative role
    • Working knowledge of Google Suite and/or MS Office
    • Strong ability to work in a team environment and interact with cross-functional groups
    • Excellent written and verbal communication skills to effectively communicate suggestions and ideas
    • Self-starter with impeccable attention to detail, organization and follow through
    • Energetic personality willing to jump in and help where needed
    •  Successful candidates should also be able to manage a diverse number of work items and be able to prioritize and multitask effectively throughout the working day

To apply, please send your resume, a brief introduction of yourself including why you’d be a great addition to our team.

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Escalation Engineer

Location: Santa Clara, California

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Are you ready for the Next Generation? Be on the cutting edge of IoT technologies by joining our team!

IoTium is the leader in providing secure network infrastructure for the Industrial Internet of Things (IIoT). The company is based in Silicon Valley and backed by GE Ventures, March Capital, The Fabric and Juniper Networks. The company’s patented technology enables a Network as a Service (NaaS) solution to securely connect legacy onsite systems to cloud-based applications, allowing building and industrial automation, oil & gas, manufacturing, transportation, and smart city industries to realize the promise of Industry 4.0.

We are looking for passionate, tech-savvy and empathetic problem solvers to join our support team. This customer-facing role will expose you to a diverse group of customers, partners and internal teams providing opportunities for career growth in a fun, challenging, and fast-paced environment.

Characteristics of success in this role include previous experience in supporting, testing, implementing Linux based networking products involving virtualization, cloud and security infrastructure in datacenters, private, public or hybrid cloud. You must be highly observant and skilled in detection to resolve customer issues. This requires empathy, outstanding logic skills, the ability to think differently, genuine desire to help people do their best, learn from others and take pride in doing excellent work. Successful candidates should also be able to manage a diverse number of work items and be able to prioritize and multitask effectively throughout the working day.

Responsibilities

  • Receive escalated, technically complex mission critical or politically hot customer issues and maintain ownership of issue and customer communication until resolved completely.
  • Solve highly complex level of escalated problems, involving broad, in-depth product knowledge or in-depth product specialty.
  • Acquire & coordinate resources from other product support groups as needed to resolve complex, multi-product customer issues.
  • Represent IoTium professionally during occasional customer facing on-site engagements.
  • Act as technical lead, mentor, and role model on a team of engineers; provide direction to others, review solutions and articles, etc. Mentor new Support Engineers.
  • Develop and deliver technical training to other engineers.
  • Maintain strong working knowledge of pre-release products and take ownership for product improvement in key product areas.
  • Build support lab environment to reproduce, analyze and test customer issues and fixes in real-time
  • Report software bugs and customer suggestions.
  • Write complex technical articles, sample scripts and diagnostic rules to improve engineer and customer product knowledge and supportability.
  • Assist with selection of new team members.
  • May act as technical focal point in cooperative relationships with other companies.
  • Monitor alerts/alarms raised by monitoring tools for customer deployment; do the initial diagnosis and create tickets as done for customer-reported issues
  • Participate in on-call rotation after business hours (weekday / weekend)
  • Work on normal priority issues and participate in customer onboarding activities as we build the team

Qualifications

  • Masters in Computer Science / Engineering
  • 6-7 years relevant experience in Support, DevOps or Professional Services
  • Prior experience as network support or escalation engineer handling US customers
  • Strong experience in supporting complex, enterprise networking products and networking operating systems esp. Linux.
  • Solid hands-on working knowledge must include combination of:
    • Networking – Firewalls, Routing/Switching/VLANs, Proxies/ Load Balancers, TCP/IP, WAN & LAN Protocols, DHCP, DNS
    • Linux
    • Read and analyze network traces
    • Virtualization and containers – VMware, Hyper-V, Docker, OpenStack
    • Cloud knowledge – AWS, Azure
    • Logging systems – Logstash, Elasticsearch, Kibana
    • Scripting with Python
  • Extensive experience in creating lab environment and writing complex technical articles
  • Strong customer service, accurate and logical problem solving, communication skills, and the ability to work under pressure
  • Excellent account management, follow-through, and attention to detail
  • Strong ability to work in a team environment and interact with cross-functional groups
  • Excellent verbal and written communication skills
  • Networking certifications CCNP or JNCIP and QA experience a plus
  • Programming and debugging skills a plus

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