Senior IoT Engineer
Location: Santa Clara, California
Are you ready for the Next Generation? Be on the cutting edge of IoT technologies by joining the trailblazing team that is defining the space!
IoTium is the leader in providing secure network infrastructure for Industrial Internet of Things (IIoT). The company, based in the Silicon Valley, is backed by top-tier investors such as GE Ventures, March Capital, The Fabric, and Juniper Networks. The company’s patented technology enables a Network-as-a-Service (NaaS) solution to securely connect both legacy brownfield and cutting-edge greenfield systems to cloud-based applications. As THE IoT Edge-Cloud company, IoTium enables building and industrial automation, oil & gas, manufacturing, transportation, and smart city industries to realize the promise of Industry 4.0.
We are looking for a Sr. IoT Engineer to join our team!
Overview & Responsibilities
Maintain ownership of technologically complex customer issues from initial communication to resolution.
Cross-functional facilitation as needed, to quickly rectify critical customer issues.
Act as technical lead and role model to a team of engineers; mentor new support engineers, provide direction, review solutions and articles, etc.
Develop and provide technical training to support engineering team in order to strengthen working knowledge of pre-released products and devise ideas for improvement in key product areas.
Utilize real-time support lab environment to replicate, analyze, test, and solve customer issues.
Provide team with detailed accounts of software concerns and customer suggestions.
Author technical articles, sample scripts, and diagnostic principles designed to improve product knowledge and supportability for both internal and external audiences.
Employ the use of monitoring tools for customer deployment to observe, triage and track customer reports.
Possible Participate in on-call rotation
Required Experience & Skills
B.S. in Computer Science, Computer Engineering, or other equivalent degree/experience
3+ years of relevant experience in Technical Support, Professional Services, Technical Account Management, Customer Success, or DevOps
Solid hands-on working knowledge must include a combination of:
Networking – Firewalls, Routing/Switching/VLANs, Proxies/ Load Balancers, TCP/IP, WAN & LAN Protocols, DHCP, DNS
Read and analyze network traces; wireshark, tcpdump, HAR
Virtualization and containers – VMware, Hyper-V, Docker
Cloud knowledge – AWS, Azure
Logging systems – Logstash, Elasticsearch, Kibana
Scripting with Python
Exceptional customer service, troubleshooting, and problem solving skills
Ability to thrive in a high energy, dynamic team environment and interact with cross-functional groups
Excellent communication skills, both written and verbal
Networking certifications CCNA, CCNP, CCIE, CISSP, AWS certs or JNCIP and QA experience a plus
To apply for this position, send your resume to firstname.lastname@example.org